Travel woes

I just called to get my phone put on roaming for the trip.

HM: "Hi, yeah, I'm going to Canada on Saturday and I just need to put my phone on roaming."

Genius: "Mmmm, Canada.... can you just remind me what country that's in?"

HM: "What?"

Genius: "You know, Canada. Is it in the UK or what?"

What the fuck?